Privacy Policy

Last Updated: September 2026


Revive Injury and Rehab (“Revive Injury and Rehab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://revivemyspine.com, submit a website form, schedule an appointment, communicate with us, receive email or text message communications, or otherwise interact with our services.


By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:


Information You Provide Directly

Depending on how you interact with us, you may provide:

  • Your name
  • Email address
  • Telephone or mobile number
  • Mailing address
  • Preferred office location
  • Appointment preferences
  • Information submitted through contact, appointment, or patient inquiry forms
  • Information concerning an injury, symptoms, condition, or reason for seeking care
  • Insurance or billing information
  • Communications you send to our staff
  • Email and SMS communication preferences
  • Any other information you voluntarily provide


Please do not submit highly sensitive medical, financial, or identification information through a general website contact form unless the form specifically states that it is designed to receive such information securely.


Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect certain information, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages visited
  • Referring website or source
  • Date and time of the visit
  • Approximate geographic location
  • Website interactions
  • Cookie identifiers and similar technical information


We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how visitors use it, improve performance, and measure the effectiveness of our marketing.


Information From Third Parties

We may receive information from third parties that help us provide our services, including:

  • Appointment-scheduling platforms
  • Patient intake or practice-management platforms
  • Customer relationship management providers
  • Communications providers
  • Analytics and advertising providers
  • Social media platforms
  • Referral sources
  • Insurance companies, attorneys, healthcare providers, or other parties when authorized or permitted by law


Information you provide through a third-party platform may also be governed by that provider’s privacy policy.


2. How We Use Your Information

We may use personal information to:

  • Respond to questions and requests
  • Schedule, confirm, reschedule, or cancel appointments
  • Provide information about our locations, services, and treatment options
  • Communicate with current and prospective patients
  • Send appointment reminders and follow-up communications
  • Provide administrative, billing, customer-service, or care-related communications
  • Send email newsletters, announcements, special offers, or other marketing communications when permitted
  • Send SMS or MMS messages when you have provided the appropriate consent
  • Maintain and improve our website and services
  • Analyze website use and marketing performance
  • Protect the security and integrity of our systems
  • Prevent fraud, misuse, or unlawful activity
  • Comply with legal, regulatory, licensing, insurance, and recordkeeping requirements
  • Establish, exercise, or defend legal claims
  • Fulfill any other purpose disclosed when the information is collected


3. Email Communications and Marketing

If you provide your email address, we may use it to respond to your request and send administrative, appointment-related, service-related, or marketing communications, as permitted by law.


Marketing emails may include information about services, office updates, educational resources, promotions, or other news from Revive Injury and Rehab.


You may unsubscribe from marketing emails by selecting the unsubscribe link included in the email or by contacting us at info@revivemyspine.com.


Unsubscribing from marketing emails will not prevent us from sending communications that are necessary to respond to your request, manage an appointment, provide services, or address another existing relationship with you.


4. SMS and MMS Communications


SMS Consent

When you provide your mobile number and affirmatively agree to receive text messages, you consent to receive SMS and MMS communications from Revive Injury and Rehab at the telephone number you provided.


Messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling and rescheduling messages
  • Responses to inquiries
  • Patient follow-up messages
  • Office or service updates
  • Requested information or links
  • Promotional or marketing messages, when separately authorized or otherwise permitted by law


Messages may be sent using an automated telephone dialing system or other automated technology through our communications service providers, including GoHighLevel and Twilio.


Message Frequency and Charges

Message frequency varies based on your interactions with us and the communications you request. Message and data rates may apply according to your mobile carrier and service plan.


Consent to receive marketing text messages is not a condition of purchasing any goods or services or receiving treatment.


Opting Out

You may opt out of SMS or MMS communications at any time by replying STOP to a message.


After you send STOP, you may receive a final message confirming that you have been unsubscribed. You will no longer receive text messages from that messaging program unless you provide consent again.


For assistance, reply HELP or contact us at:


Carriers are not liable for delayed or undelivered messages.


Mobile Information and SMS Consent Data


We do not sell, rent, or share your mobile telephone number, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.


We may share this information with service providers that help us deliver and manage our communications, such as telecommunications carriers, messaging platforms, GoHighLevel, Twilio, and other vendors acting on our behalf. These providers may use the information only as necessary to provide services to us or as required by law.


No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember visitor preferences
  • Understand website traffic and usage
  • Diagnose technical problems
  • Improve website content and performance
  • Evaluate advertising and marketing campaigns


Our website currently uses technologies associated with Google Tag Manager and may use related Google analytics or advertising services.


You may be able to control cookies through your browser settings. Blocking certain cookies may affect how the website functions.


Third-party analytics and advertising providers may collect information according to their own privacy policies. Where required, we will request consent before using nonessential cookies or similar technologies.


6. How We Disclose Information

We may disclose personal information in the following circumstances:


Service Providers

We may provide information to companies that perform services on our behalf, including:

  • Website hosting and maintenance
  • Customer relationship management
  • Appointment scheduling
  • Patient intake and practice management
  • Email delivery
  • SMS and telecommunications services
  • Data analytics
  • Advertising and marketing support
  • Payment processing
  • Information technology and cybersecurity
  • Professional, legal, accounting, or insurance services


These providers are permitted to access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.


Healthcare, Insurance, and Legal Purposes

When permitted or required by law, information may be disclosed to healthcare providers, insurance companies, attorneys, claims representatives, or other parties involved in your care, payment, or legal claim.


Legal and Safety Requirements

We may disclose information when we reasonably believe it is necessary to:

  • Comply with a law, regulation, court order, subpoena, or legal process
  • Respond to lawful requests from public authorities
  • Protect the rights, safety, or property of Revive Injury and Rehab, our patients, website visitors, or others
  • Investigate fraud, abuse, security incidents, or unlawful activity
  • Enforce our agreements and policies

Business Transactions

Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable legal protections.


With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide your consent.


7. Sale of Personal Information

Revive Injury and Rehab does not sell personal information for monetary compensation.


We also do not sell or share mobile numbers, SMS opt-in information, or SMS consent for third-party marketing or promotional purposes.


Some analytics or advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws, even when no money is exchanged. Where applicable, you may contact us to request additional information or exercise your legal rights.


8. Health Information and HIPAA

Information collected during the course of providing healthcare services may be protected by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other healthcare privacy laws.


Our use and disclosure of protected health information are governed by our Notice of Privacy Practices, where applicable. If this Privacy Policy conflicts with our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices will control.


Information collected through general website analytics, cookies, marketing tools, or general inquiry forms may not always constitute protected health information under HIPAA. You should avoid including detailed medical information in a general contact form, email, or text message unless instructed to use an authorized secure method.


Email and standard SMS communications may not be fully secure. By choosing to communicate with us through email or SMS, you acknowledge that these methods may involve privacy and security risks.


9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide requested services
  • Maintain appropriate business and patient records
  • Meet legal, healthcare, insurance, tax, and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our legal rights


Retention periods vary depending on the type of information and the reason it was collected.


10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, email system, text messaging service, or internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted electronically.


11. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a copy of certain information
  • Opt out of certain targeted advertising, sales, or sharing
  • Withdraw consent where processing is based on consent
  • Appeal the denial of a privacy request
  • Receive equal service without unlawful discrimination for exercising a privacy right


To submit a privacy request, email info@revivemyspine.com or call 817-642-5032.


We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for

healthcare, legal, security, billing, or recordkeeping purposes.


You may use an authorized agent to make a request where permitted by law. We may require proof of the agent’s authority and verification of your identity.


12. Third-Party Websites and Services

Our website may link to third-party websites or services, including appointment scheduling, patient forms, maps, social media platforms, and other external resources.


We do not control the privacy, security, or content practices of those third parties. You should review the privacy policy of each third-party service before providing information.


13. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.


A parent or legal guardian should submit information and manage appointments for a minor when required. If you believe a child has provided personal information through our website without appropriate authorization, please contact us.


14. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.


You may manage cookies and similar technologies through your browser settings and any cookie preference tools made available on our website.


15. Emergency and Medical Disclaimer

The website, its forms, email, and text messaging services are not intended for medical emergencies.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention. Do not use a website form, email, or text message to request urgent medical assistance.

Information provided on the website is for general educational and informational purposes and does not replace professional medical advice, diagnosis, or treatment.


16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.


When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or other appropriate methods.


17. Contact Us

If you have questions about this Privacy Policy, our communication practices, or your personal information, contact:


Revive Injury and Rehab
Phone: 817-642-5032
Email: info@revivemyspine.com
Website: https://revivemyspine.com


Arlington Office
2313 West Arkansas Lane, Suite 102
Arlington, TX 76013


Dallas Office
1111 West Mockingbird Lane, Suite 510
Dallas, TX 75247